Tyesha Snow
  • Social Media
  • December15th

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    Work at Play_Twitter business account 2

    I haven’t done much thinking about Twitter lists yet, but I did stumble upon this very elegant and smart way to use them.   I like that the lists are completely relevant to the profile and answer questions you would like the answer to.

    While we are highlighting the smartness of Work [at] Play…you must check out their site.

    I love how the background (image of them working) is supporting and standing behind the work (it pops over the background)  nice little metaphor.  I’m also really into the horizontal movement when you navigate.

    Work at Play home page

  • November20th

    5 Comments

    User Generated Opinion ButtonsThere are many ways to engage your users, one of these ways is to allow them to register their opinion in a quick and simple way.  This trend is a nice way to engage the majority of people will never actually construct a written comment or craft any other type of content.  It’s the “low barrier to entry” User Generated Content (UGC).

    You often see this done with a nice set of buttons that range from approval to disapproval depending on the social environment of the application. Facebook for example only allows you to “Like” something, which is perfectly appropriate, as there is  no sense in giving people tools to be mean spirited with. A person can do plenty of damage with the current set of features.  Although, it would be nice to have a range of “nice” or constructive” opinions you could register via a simple button.

    One thing to remember when designing this type of User Generated Opinion (UGO) functionality is that you must have a scalable plan.

    The plan needs to consider the effect of these opinions at project launch and a year later.
    It needs to envision how will they impact the experience when you have 100 participates, 1000 participates or tens of thousands.

    How can these ratings establish and maintain value, usefulness and creditability over time?

    Read More | Comments

  • September8th

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    cupcake party

    Just as for-profit companies are trying to figure out how to exist, persist and grow in this world of new communication so are the not-for-profit organizations. It’s time to use our power for good and put some creative energy around this. Many have started and there is room for more.

    I’ve worked with a hand full of non-profits over the past few years that I’ve noticed that there are some things that are the same across the board. The biggest “same” is the need to raise funds.  Each time I engage with a nonprofit client the bulk of the discussions and energy are spent working on ways to optimize the effectiveness of  the “support us message” and the process of making a donation.  But you know what? Optimization can only go so far.  At some point we need to design new ways to draw people into donate.  We need to design ways to cultivate the donor/organization relationship and take it to the next level. Read More | Comments

  • July26th

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    social pharam graph

    I read Josh Bernoff’s article How to create a social application for life sciences without getting fired a while back and I found myself thinking about it again this weekend. I think the above chart is excellent and the perfect tool for illustrating how social media tools may or may not be appropriate, beneficial or wanted by different users.

    You know that point in a project where you have the big list of ideas and have to start slimming them down.  I think this chart is an excellent piece to start the meeting with, it kinda greases the mind into thinking in a critical way about real people, their needs and current habits.

    Yes, those with Cancer have a lot to gain by connecting with other Cancer suffers but it’s easy to see why they don’t currently spend a lot of time online in these communities.  Cancer treatments take a lot out of you and many people still have to continue their normal lives while under treatment.  So, if we wanted to give them social tools, they would have to have high, immediate value and would need to be embedded into a process they already participate in or really really easy with a low barrier of entry.

    Josh actually created this chart to help understand whether the risks involved with implementing social tools in the health care industry had strong enough value to the users to pursue. He says, “I decided to focus on who has the most to gain from social applications. Because if you don’t have a lot to gain, the regulatory issues mean you may have a lot at risk, and it’s not worth it”

    He’s right on and really asking the right questions that will ultimately protect his clients.  There is also a much broader lesson in this statement that we can and should apply when working on our own projects. What risks will your brand or campaign be taking by implementing particular social tools? There may not be a large regulatory body like the FDA watching you but there is risk involved with implementing these tools.

    Is this something your target users even want, will use or, find benefit in?  If no, why would you expose the company to the obvious complications, risks, and at very least management responsibliites of emplimenting a social media tool? How will your users react to the new functionality?  Will they backlash and decided to go somewhere else? Will they be irritated and loose trust in the brand? or will you fullfill all thier dreams?   I will hope it’s the later but I know doing research and analisys such as this will get you a lot closer than you might have been.

  • July23rd

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    I tweeted about this new project a few weeks back but wanted to mention it here.  One because it’s a wonderful idea and I’m really excited to follow it’s progress and two because one of the organizations you can volunteer for is the Brooklyn Museum. I wrote about their innovative community tagging program and it seems they are taking it further by soliciting tags from The Exraordinaries volunteers.  Love it.

    As for this whole idea of getting people to use their phones and little free time to do something good…..I also love it.   I think if they can capture the spirit of playing a game it will really take off. Tons of people spend tons of hours playing little games on their phones, if you could play a “game” and do good, wouldn’t that be great. It isn’t really into the game realm yet but the potential is there.

    Few screenshots:

    There are quit a few community tagging/cataloging projects. What do you librarians think of this?

    Extra_Screenshot_MenuExra_Screenshot_Tag

    This one is pretty neat. Building a catalog of places for kids to play.

    Extra_Screenshot KaboomExtra_Screenshot-Photo

  • May19th

    1 Comment

    The Brooklyn Museum has jumped right into the “community pool” They’re working with most of the tools available: collecting members for their “Posse”, utilizing Flickr & Twitter, publishing member blog posts to the site, soliciting and posting member videos and what I’m looking at today, they have implemented a community tagging program on their site.

    Art is the perfect candidate for this type of cataloging. Imagine all the many descriptive words you could come up with for this this photograph.

    Now think of the words your father or grandfather might use to describe it, today or 30 years ago. The potential value of a cataloging public perception of art over time is extremely exciting too me.

    Here’s how they are doing it and using it.

    click to enlarge

    Logged in “Posse” members can add tags to the full catalog of images. Tags can be added and removed. This removal function moves the tag into a state of limbo where the community can “play the game to decide the tag’s fate”

    “Here’s how this works: you’ll be presented with tags that have been flagged for removal by other posse members and your job is to provide a second opinion about the relevance of the tag. Consider these examples as guides:
    What I think is really successful about this is the tone, it’s positive and productive. It empowers the users without creating a climate of competition or negativity.

    Users also receive points for participating and are rewarded with special views of art not available to everyone else. I love these very appropriate awards, organization and companies should take a look at why their users are participating and find ways to strength this reason. In the case of the museum rewarding with more exposure to what the users love is brilliant. Although it may seem obvious many site might have given a t-shirt or points towards partner products instead of what the users really want.

    In addition to viewing all of the tags associated with a piece you can also see who contributed to the tags. Great for helping you explore other pieces that are related by a particular users taste.

    The museum also does a bit of curating, as you would expect. It pulls out a few specific tags and links to other works tagged the same. It appears that these tags aren’t necessarily included in the community tags and are more similar to a standard controlled vocabulary system.

    Users can also comment and indicate that a piece is a favorite.

    There’s a lot going on here, I think I’ll explore some more and continue to come back to see the growth of the community and the health of this community tagging program over time. Over all you guys at the Brooklyn Museum are doing a really nice job:) and are an example for other organizations to watch.

  • April9th

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    Commenting.

    There is much to say about it but I’m only making one observation today.

    Commenting can be a great way to open up 2, 3 and 4 way communication between the content providers and the content receivers.  It can be a valuable tool for the creation of movements and the exchange of new ideas.   But we all know that that isn’t always the case.  These days anyone can join the “conversation” and for many reasons this conversation can degraded.

    The quality of the comments not the quantity creates the value, that’s why I like what CNN is doing.  Instead of open commenting on the articles,  they are aggregating instances that the article has been blogged about.

    What this does is create a barrier of entry to the conversation. You need to care enough to read the article, go to your blog, write about it and publish to your own community, in your own name. I imagine this raises the level of value in the “conversation” surrounding articles. Although it doesn’t fill the same self-help function some other sites provide though*.  You think?

    *no disrespect to the old HP. I’m a good Huffington Post loving liberal.

  • March31st

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    Katherine Jones & Randall Macon | UX Week 2008 | Adaptive Path from Adaptive Path on Vimeo.

    I just watched this really wonderful presentation from last years UX Week. It’s given by Katherine Jones and Randall Macon from Milkshake, on the subject of Brands that are appropriate platforms for fostering community.

    They walk us through how they think about Brands and how they uncover if community building/expanding/supporting is a viable or useful endeavor for a specific orgainization.

    Livestrong
    and the Blanton Museum are used as casestudies. These stories are both perfect and very different illustrations, both completely engaging and enlighting.

    Milkshake uses a process of identifing three distinct pieces of the community picture. Belonging. Connecting. Enduring. I’ll let you watch the video for the details, but I will say that I am excited to try this process out.

    My big take aways are:

    • External Influences can’t be ignored and are extremly powerful, effecting the way in which your Brand is being perceived. This is especially true when your Brand is carried and shaped by a community.
    • You can’t just flip a switch if the switch doesn’t exist.
    • Find out who they trust.
    • I would love to work at Milkshake. Smart. Thoughtful people.